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Is your managing agent doing a good job?

Twelve questions, two minutes. Score how well your building is managed across money, safety, maintenance and accountability, and see where the gaps are.

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Residential property in south-west London
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The health check

1Do you receive year-end service charge accounts within about six months of the year end?
2Is the budget explained line by line before it is issued?
3Can you see the arrears position and the reserve fund balance without asking?
4Is any commission or fee connected with insurance disclosed to you in writing?
5Is the fire risk assessment in date, with its actions tracked to completion? Key check
6Do you have one register showing every safety check, its due date and its status? Key check
7Is there a planned maintenance plan looking at least five years ahead?
8When works have needed Section 20 consultation, was it started early, with a clear specification and a fair tender?
9Do you have one named person who knows your building?
10Do emails usually get a reply within a working day or two?
11Are decisions and actions recorded in writing, with owners and dates?
12Is client money held in a client account, with client money protection you can verify? Key check

Answer the questions to see your score. 0 of 12 answered.

Why these questions

They reflect what the law requires of whoever manages a block, what the government-approved RICS Service Charge Residential Management Code expects, and common problems in residential blocks: late accounts, unexplained budgets, missed safety checks and nobody taking ownership. Questions marked Key check relate to safety or the protection of your money, so a weak answer there is flagged whatever the overall score. The result is a prompt for questions, not a legal or professional assessment. Your answers are not stored or sent to us; if you accept analytics cookies, we only count that the check was completed. Our list of 12 questions to ask a managing agent goes into more detail.

Related

Changing managing agentA controlled handover: funds, documents, contracts and compliance transferred without gaps.12 questions to ask a managing agent before you appointQuestions that separate a well-run agent from a sales pitch.Block managementDay-to-day running of the building, with actions, decisions and documents kept in writing.Regulation & client moneyHow EKIN is accredited, how client money is protected and how to complain.

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Request a proposalCall 07762 530711