Practical questions from directors and owners.
The short version: EKIN is designed for buildings that need more clarity, better control and less reactive decision-making.
For resident directors, RMCs, RTM companies and leaseholders.
How is EKIN different from a traditional managing agent?
EKIN puts more emphasis on reporting structure, action tracking and major works controls. The aim is not just to administer the building, but to make decisions easier and more traceable.
Do you only work in SW19?
SW19 is the core focus, with nearby coverage typically including SW20, KT1, KT2 and KT3 where the building and scope make sense.
Can you help if the main issue is major works rather than day-to-day management?
Yes. Major works controls, tender support, cost and programme visibility are a core part of the offer.
How often do directors receive reporting?
That depends on the appointment. Quarterly may be enough for stable management, while active works usually need a more frequent rhythm.
Can directors see the building's records?
Yes. Named directors get read-only, permission-controlled access to an agreed set of the building's current records, such as budgets, certificates, contracts, trackers and minutes. A separate owner portal for all leaseholders is in development. See director reporting and access.
Do you work with smaller blocks or resident directors?
Yes, especially where resident directors want a more structured way of handling actions, documents and upcoming works.
What information do you need for a proposal?
Usually the postcode, rough building size, current issues, any upcoming works and whatever recent documents or reports are readily available.
Do you provide emergency support?
Yes. Out-of-hours arrangements and an approved emergency contractor list are agreed for each building at the start of the appointment, so residents know exactly who to call for leaks, security or safety issues.
Is our service charge money protected?
Yes. Client money is held in a client account separate from EKIN's own money, and EKIN is a member of the UKALA Total Loss Client Money Protection scheme (membership 24113), subject to the scheme's terms, limits and exclusions.
What services do you provide?
Block management, service charges and arrears, building safety and compliance, maintenance, buildings insurance, Section 20 consultation, major works project management, RMC director support and right to manage support. See all services.
Will changing to EKIN cost more?
Not necessarily. We start by reviewing your current fee and service contracts. Our aim is a better-run building without paying more. See changing managing agent.