Unreasonable behaviour policy

How we keep communication constructive while protecting staff, clients and contractors.

Purpose

We want every interaction to be professional, fair and effective. This policy explains how we handle behaviour that prevents our team from delivering service safely and efficiently.

What we consider unreasonable behaviour

• Aggressive, abusive or discriminatory language.
• Repeated calls/emails that prevent normal work after we have provided a clear response.
• Threats, harassment or spreading personal data about staff or contractors.
• Unreasonable demands (e.g., insisting on immediate action where this is not feasible or safe).

How we respond

Where behaviour becomes unreasonable, we may:

• Set boundaries on the method and frequency of contact.
• Ask that communication is in writing to keep a clear record.
• End a call or meeting if abuse continues.
• Restrict access to staff members where necessary.

We will always try to explain our decision and keep it proportionate.

Emergency issues

If there is a genuine emergency affecting safety, we will prioritise the situation regardless of the channel. For urgent matters, call 07762530711.

Contact

If you believe this policy has been applied unfairly, contact info@ekinpm.com and we will review the decision.

Last updated: 2026-01-29.